Outsource Support to Accelerate Growth and Reach New Heights.
Tasktide embeds rigorously trained talent into your existing workflows, delivering compliant, KPI driven support across customer experience, back office, and technical operations. Scale capacity quickly, maintain service quality, and protect your margins
Excellent
Build Smarter. Grow Quicker. Outsource Your Way to Unicorn Status
Call Center Outsourcing
Cut down wait times and boost conversions by outsourcing your call cente
Inbound Answering Service
Reliable call management ensuring no opportunity is missed calls
eCommerce Customer Support
Let us manage your customers while you focus on growth.
Live Chat Support
Round the clock web and WhatsApp support for your clients.
Social Media Customer Service
Outsource your social media support to keep customers happy
Help Desk Outsourcing
Scale faster with outsourced help desk support
Receptionist Outsourcing
Let a virtual receptionist keep your business running smoothly
General Administration
Handle daily admin tasks smoothly, from organising files to data entry.
Understanding Outsourcing: The Essentials
Exceptional customer care is vital for business success happy customers stay loyal, keep coming back, and often become your best promoters by recommending your products or services. However, building and maintaining a strong customer support team requires significant time and effort. As your business grows, scaling that team becomes an even bigger challenge.
Outsourcing customer support simplifies this process, helping you retain more customers, boost referrals, and increase your customer satisfaction (CSAT) scores all while easing your operational load.
Why Compaines Choose Tasktide
Our in house Process Excellence Office applies Lean Six Sigma DMAIC cycles to every workflow we take on. Black belt practitioners baseline performance, run Kaizen events, and embed statistical process-control dashboards that surface defects in real time. The result: cycle-time reductions of up to 30 %, measurable waste elimination, and a culture of continuous improvement that compounds quarter after quarter.
Tasktide’s modular pod model lets you flex capacity 20 % – 200 % within a 30 day window, no long hiring queues, no sunk overhead. Knowledge capture lives in shared wikis and SOP libraries, so new agents spin up as seamlessly as cloud instances. When demand subsides, we ramp down just as cleanly, protecting your margins while preserving institutional knowledge for the next growth wave
Security is architected into every layer people, process, and platform. We operate under ISO 27001-aligned policies, enforce MFA and least-privilege RBAC, and route all traffic through encrypted VPN tunnels. Quarterly penetration tests, GDPR/CCPA-aware data flows, and 24 / 7 SOC monitoring ensure your proprietary data and customer PII stay protected at every touchpoint.
How it works
1
Complete the Discovery Brief
This blueprint lets us scope the exact pod size, skills, and KPIs your business needs.
2
Launch Your Dedicated BPO Pod
In 15 – 30 business days we recruit, train, and embed a fully managed team that operates inside your systems
3
Optimise & Scale on KPI Governance
SLA reviews drive continuous improvement. Ramp head-count up or down while our Lean Six Sigma analysts eliminate waste and boost ROI.
Let’s Engineer Your Next Efficiency Leap
Step into a discovery session where our process engineers benchmark your current workflows, expose hidden cost centres, and design a right-sized BPO pod that plugs directly into your tech stack. In 30 minutes you’ll walk away with a quantified cost-to-serve analysis versus industry peers. A roadmap for reducing ticket backlogs, order errors, and manual touch-points by up to 50 %
Your questions answered
We serve small and medium businesses, entrepreneurs, and startups across various industries, including health, beauty, property, ecommerce and much more.
Our virtual assistants provide a range of services tailored to each client’s needs, including administrative support, client management, social media management, travel bookings, diary management, research and reports and more.
Our full-time virtual assistants work from 9 am to 5 pm UK time zone GMT, while part-time VAs can work during selected hours from 9 am to 5pm. If you need customized hours, you can specify your requirements.
We take data security seriously and ensure all client information is protected by NDAs, which are governed by UK laws. We also follow strict password confidentiality protocols.
Yes, we offer continuous support to ensure your virtual assistant is providing the best service possible, and we are always available for any questions or concerns.